Section 3: Creating a Community


3.1: Information Gathering


Information Gathering is perhaps the most basic and most important step in practicing emotionally intelligent project management. Information Gathering can and should be repeated regularly in order to ensure that project managers stay in the loop about the many nuanced issues their team members are experiencing both professionally and personally. To ensure long lasting success and a firm foundation of trust within one's team, information gathering should be completed continuously in all of the following ways:

3.1.1: Personal Investment

Taking to heart the information about the individuals comprising a team, and using it to create a more inclusive environment, can help allow for a healthier team dynamic in which individuals are given a sense of demonstrated value by their superiors. Honest Personal Connections

At the most basic level, a project manager should make an active effort to get to know team members individually. Checking IN

One great place to start these conversations is during one-on-ones. Most teams already have professional check ins, but one-on-ones can offer a more personal style for checking in.


3.1.2: Troubleshooting a Team Dynamic

Once you’ve gotten more familiar with those on your team, it will become easier to identify when someone is acting out of character - which can be particularly helpful during interpersonal workplace conflicts. Pack Mentality

Only after you have gotten to know the individuals, you can begin to examine the group dynamic, particularly differences in communication and learning styles that may put team members at odds with one another. Response Bias

While it is tempting to use a survey format to complete or reinforce the information gathering step, especially when attempting to report outcomes, this impulse can be misguided. Acting as an Advocate

Whenever possible, a project manager should use their position to act as an advocate for their individual team members.